New Hope Basic Training Pre-Conference
International Conference on Care & Kindness
March 15 & 16, 2000
Crystal Cathedral, Garden Grove, CA

Susan Balk, Director of Training, (714) 971-4123
Sara Cruce, Online Co-Ordinator, (714) 971-4308,

Wednesday, March 15

9:00 Welcome

9:15 Crisis Counseling Essentials: T-L-C for S.O.S.
Dr. Bill Gaultiere, Executive Director of New Hope
10:15 Break
10:30 Really L-I-S-T-E-N so People Really Get Help
Dr. Bill Gaultiere
11:15 Listening Skills Role Play
Dr. Bill Gaultiere
12:00 Lunch
1:00 Small Group, Session #1
2:15 Suicide Intervention
Shirley Zink Video moderated by Susan Balk
3:15 Break
3:30 Crisis Response Role Play
Susan Balk
4:15 Small Group, Session #2
5:30 Dinner
7:00 Setting Boundaries with Difficult Callers
Dr. Bill Gaultiere
8:15 Hands On Internet Training Opportunity or Telephone Counseling Observation

* Turn in Volunteer Application and signed Statement of Policies tomorrow!

Thursday, March 16

8:30 Continental Breakfast
9:00 Embracing the Wounded with Prayer
Rev. Dr. Jim Kok video moderated by Susan Balk
10:15 Break
10:30 Small Group, Session #3 (finish stories)
12:00 Lunch
1:00 Hands On Internet Training Opportunity or Telephone Counseling Observation
2:00 Conference on Care & Kindness Begins

Additional New Hope Training Requirements:

1. On the Phones Training. This includes orientation, observing, and supervised counseling that is completed outside of class time. Please schedule this with Susan Balk as soon as possible.

2. Internet Training Option. Volunteers who want to counsel on the internet need to schedule an online training session with Sara Cruce.

3. New Hope Advanced Training Classes. These are offered as part of the Care Conference on March 16-18. (See accompanying schedule of designated workshops.) If you cannot attend then please make alternative arrangements with Susan Balk.

4. Study Materials. Please study the "New Hope Crisis Counseling" manual of handouts corresponding to each class and the "New Hope Notes" articles by Dr. Bill Gaultiere on

5. Continuing Education. New Hope CE classes are offered monthly by Dr. Bill Gaultiere. For first year counselors these are a required part of your training program. You can take your CE through the live classes (2 time options), listening to the tape ($5), studying the CE Notes (free if you're on Dr. Bill's e-mail list, $1 by mail). If you don't attend the live class and want CE credit, you can complete a short proficiency exam.

New Hope Advanced Training Schedule
International Conference on Care & Kindness
March 16-18, 2000

Designated Workshops for New Hope Trainees

Thursday March 16

2:45 PM Gunnar Christiansen, "Help Me! I Have a Mental Illness!!"
4:00 PM Dr. Bill Worden, "Helping Families Grieve"

Friday March 17

10:45 AM Dr. Bill Gaultiere, "Essential Counseling Skills for Everyday Helping"
1:00 PM Rev. Dr. Jim Kok, "Responding to Others so They Know You Care"

Saturday March 18

12:00 PM Lunch with Small Group, Session #4 (Wrap Up)
1:30 PM Debbie Hutchenson, "Growing Christ-like Relationships"

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